Enterprise

Common questions about Enterprise features and deployment. --- | Feature | Included | |---------|----------| | Scans | Unlimited | | Team members | Unlimited |...

Last updated: January 14, 2026

Enterprise FAQ

Common questions about Enterprise features and deployment.

Enterprise Plan

What's included in Enterprise?

Feature Included
Scans Unlimited
Team members Unlimited
API access Unlimited
SSO/SAML Yes
Custom integrations Yes
Dedicated support Yes
SLA guarantee Yes
On-premise option Yes
Custom contracts Yes

How much does Enterprise cost?

Enterprise pricing is custom based on:

  • Organization size
  • Usage expectations
  • Deployment model (cloud/on-premise)
  • Support requirements
  • Contract term

Contact sales for a quote.

How do I get Enterprise?

  1. Visit blocksecops.com/enterprise
  2. Fill out the contact form
  3. Meet with our team to discuss needs
  4. Receive custom proposal
  5. Complete procurement process

Single Sign-On (SSO)

Which SSO providers are supported?

Provider Protocol
Okta SAML 2.0, OIDC
Azure AD SAML 2.0, OIDC
Google Workspace SAML 2.0, OIDC
OneLogin SAML 2.0
Ping Identity SAML 2.0
Custom IdP SAML 2.0, OIDC

How do I set up SSO?

  1. Contact your account manager
  2. Receive SSO configuration package
  3. Configure your IdP with BlockSecOps metadata
  4. Provide IdP metadata to BlockSecOps
  5. Test SSO flow
  6. Enable for organization

Can I require SSO for all users?

Yes. Once configured:

  • Enable "Require SSO" setting
  • All users must authenticate via SSO
  • Direct login disabled
  • Existing sessions terminated

What about user provisioning?

Enterprise supports:

  • SCIM: Automatic user provisioning/deprovisioning
  • JIT: Just-in-time provisioning on first SSO login
  • Manual: Admin manages users manually

On-Premise Deployment

Can I run BlockSecOps on my infrastructure?

Yes. Enterprise includes:

  • On-premise deployment
  • Private cloud (your AWS/GCP/Azure)
  • Air-gapped environments

What are the infrastructure requirements?

Minimum requirements:

  • Kubernetes 1.25+
  • 8 CPU cores
  • 32 GB RAM
  • 100 GB SSD storage
  • PostgreSQL 14+ (or managed)
  • Redis 6+ (or managed)

How are updates handled?

Options:

  • Connected: Automatic updates via Helm
  • Manual: Download and apply updates
  • Air-gapped: Receive update packages offline

Updates are released monthly with security patches as needed.

Is air-gapped deployment supported?

Yes:

  • Receive offline installation packages
  • All scanner images included
  • No external network required
  • Updates delivered via secure transfer

Custom Integrations

Can I integrate with internal tools?

Enterprise includes:

  • Custom webhook configurations
  • Private API endpoints
  • Dedicated integration support
  • Custom scanner integration

What about custom scanners?

We can integrate:

  • Internal security tools
  • Proprietary analysis engines
  • Custom rule sets
  • Industry-specific scanners

Contact your account manager for requirements.

Do you support custom workflows?

Yes:

  • Custom approval flows
  • Integration with internal ticketing
  • Custom notification routing
  • Workflow automation via API

Security & Compliance

Is there a dedicated security review?

Enterprise includes:

  • Security questionnaire completion
  • Architecture review
  • Penetration test results
  • SOC 2 report access
  • Custom security assessments

Can I get a custom DPA?

Yes. Enterprise includes:

  • Custom Data Processing Agreement
  • Specific data handling requirements
  • Jurisdiction considerations
  • Sub-processor management

What about audit rights?

Enterprise contracts can include:

  • Right to audit security controls
  • Third-party audit reports
  • Compliance certifications
  • Custom compliance requirements

Support

What support is included?

Feature Enterprise
Response time 4 hours (Critical)
Channels Email, phone, chat
Dedicated CSM Yes
Technical account manager Optional
Training Included
Custom onboarding Yes

What are the SLA guarantees?

Typical Enterprise SLAs:

  • Uptime: 99.9%
  • Critical response: 4 hours
  • High response: 8 hours
  • Resolution targets: Defined per severity

Custom SLAs available based on requirements.

Is there dedicated support?

Yes:

  • Customer Success Manager: Strategic guidance
  • Technical Account Manager: Technical assistance
  • Support Engineer: Issue resolution
  • Executive sponsor: Escalation path

Billing & Procurement

What payment terms are available?

  • Annual or multi-year contracts
  • Quarterly billing option
  • Net 30/60/90 payment terms
  • Purchase order support
  • Invoice/wire transfer

Can I get a custom contract?

Yes. Enterprise contracts include:

  • Custom terms and conditions
  • MSA (Master Service Agreement)
  • Custom liability terms
  • Specific renewal terms

Is there volume pricing?

Yes. Volume discounts based on:

  • Number of users
  • Contract term (multi-year)
  • Usage commitment
  • Total contract value

Migration

How do I migrate from a subscription plan?

  1. Contact sales for Enterprise quote
  2. Plan migration timeline
  3. Export existing data
  4. Set up Enterprise features (SSO, etc.)
  5. Migrate users
  6. Cut over

Will I lose my data?

No. Migration preserves:

  • All scan history
  • Vulnerability data
  • User accounts
  • Organization settings

How long does migration take?

Typical timeline:

  • Evaluation: 1-2 weeks
  • Contract: 1-2 weeks
  • Technical setup: 1-2 weeks
  • Migration: 1 week
  • Training: 1 week

Total: 4-8 weeks

Evaluation

Is there an Enterprise trial?

Yes. We offer:

  • 30-day Enterprise evaluation
  • Full feature access
  • Technical support during trial
  • POC assistance

What do I need for evaluation?

We'll help you:

  • Set up Enterprise environment
  • Configure SSO if desired
  • Import sample projects
  • Train your team

How do I extend my trial?

Contact your account manager to discuss:

  • Trial extension
  • Additional POC requirements
  • Procurement timeline

Next Steps